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At First Tire Co., customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

Products may be returned within 7 days of delivery, provided that:

  • The product is unused and in its original condition.
  • The product is returned in its original packaging.
  • Proof of purchase or invoice is provided.

Products that have been used, damaged after delivery, or altered in any way may not be eligible for return.

Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request.

If approved, the refund will be processed using the original payment method within a reasonable period, subject to your payment provider’s processing times.

Non-Returnable Items

The following items may not be eligible for return or refund:

  • Products that have been installed or used.
  • Customized or special-order products.
  • Products damaged due to improper handling or misuse.

Exchanges

If you receive a defective or incorrect product, please contact us immediately. We will review the issue and arrange a replacement where applicable.

Contact Us

For any questions regarding returns or refunds, please contact our customer service team through our Contact Us page.